The hospitality industry is one of the most competitive industries. These businesses need to keep up with the ongoing trends to avoid getting overpowered by other hospitality institutions. Keeping pace with the new hospitality trends is an efficient way to ensure a steady place in the competition.
It is also a great way to ensure that your business is efficaciously providing the customers with what they want and expect. However, after the crippling pandemic, the priorities of people have changed drastically.
Now, the hospitality trends are inclusive of people’s needs post-pandemic. We have compiled a list of the hottest hospitality trends which, if incorporated into your business, can skyrocket its growth.
What are the most popular hospitality trends of the current era?
- Safety & Hygiene:
Safety and hygiene top the list of priorities. With the emergence of Covid-19, safety has become an important issue for people across the globe. It is essential for hotels to prioritize this. Measures may include providing the customers with hand sanitizers, face shields and masks, and clean hotel linens.
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- Voice Search & Voice control:
The use of voice search for booking hotels and restaurants is soaring in popularity. You need to respond and keep up with this change and make your system efficient in order to keep up with the customers. Voice control can also be used to control devices within the hotel rooms. This will enhance and optimize the user experience.
Leveraging smart speakers in hotel rooms can readily provide users with answers to their questions. IoT devices can help users activate services without having to get up physically. This will help make most things contactless. You must consider investing in this hospitality trend.
- Contactless payment:
Contactless payments are rising in demand post-pandemic. When contactless payments are accepted, customers save precious time and do not have to sort through cash or pesky one-time passwords. The speed of the transactions is also fastened.
Many customers and staff members feel uncomfortable handling cash and providing the option for contactless payments will make them feel at ease and they will appreciate your services.
- Bots in Hotels and restaurants:
Automations tops the list of hospitality trends. The incorporation of bots, robots, and automated convenience machines can highly contribute to making the customer service and user experience seamless. Robots can be used for various operations such as greeting customers at the entrance, serving them, security operations, and so on.
They can also be used to enhance the quality of housekeeping services. Hotels that are trying to reduce contact should completely consider investing in robots. This is an innovative way to ensure contactless service.
- Mobile check-in service:
Mobile check-in services can reduce the need for human-to-human contact and this is an essential effort to contain the spread of the virus.
Even in normal times, mobile check-ins can allow customers to benefit from self-service and will make the arrivals part of the customer experience much faster. You can do this by including a link to your website and providing QR codes.
You must consider incorporating these hospitality trends into your business and pave a way for it to the top.
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